Contact support
If the guides in this section did not resolve your issue, reach out to the TeamMate team. A few minutes spent gathering details upfront leads to a much faster fix.
Before you reach out
Run the quick checks first — most issues are resolved without support:
- Reload and retry the action.
- Confirm the workspace has credits at Settings → Usage & Billing.
- Test background job processing at Settings → Diagnostics.
- Check the relevant history view (conversation, task history, or workflow execution history) for an error message.
What to include
The more of this you provide, the faster the team can help:
- What you expected versus what actually happened.
- Where it happened — the exact page URL, agent name, task or workflow name.
- When it happened — date and approximate time, plus how often it repeats.
- The exact error text shown in chat, the run record, or Diagnostics.
- Steps to reproduce — the shortest sequence that triggers the problem.
- Diagnostics result — whether the Inngest connection test passed or failed.
How to reach us
Use the in-app support option in TeamMate, or contact your workspace administrator if the issue affects access, credits, or member roles that only an admin can change. For account- and billing-related questions, an admin should review Settings → Usage & Billing and Members & roles first.