Ticket summarizer

You’ll build an agent that reads a support ticket thread and produces a clean summary, sentiment, and suggested next step in a consistent format.

The plan

1. Create the summarizer agent
2. Connect your help desk
3. Define the summary format as a skill
4. Return structured output

Step 1 — Create the agent

Create an agent in Agents. In System instructions, keep it factual: summarize what the customer wants, what’s been tried, and what’s blocking resolution.

Step 2 — Connect the help desk

Connect your help desk (for example via the Composio app library or an MCP server) and enable it on the agent in Integrations so it can read ticket threads.

Step 3 — Standardize with a skill

Put your summary template and sentiment scale into a skill and attach it so every summary follows the same shape.

Step 4 — Return structured output

Enable Structured output with a schema like { summary, sentiment, next_step, priority } so summaries can be written back to the ticket or a dashboard. Test from the builder preview.

Where to go next

• Tier-1 triage agent
• Choosing model, skill, or tool
• Structured output & JSON schema