Customer support
Customer support guides help teams answer common questions, summarize cases, and escalate only the issues that need human judgment.
Guides
| Guide | Best fit |
|---|---|
| Tier-1 triage agent | Classify new support requests and collect missing details. |
| Help center Q&A bot on your website | Embed an agent that answers from approved documentation. |
| WhatsApp support agent | Let customers reach a support agent from WhatsApp. |
| Ticket summarizer | Turn long ticket threads into concise summaries and next steps. |
Common setup
Start with a support knowledge base, set response boundaries in the agent instructions, and decide which cases should be escalated to a person.